Bj casino ("we", "us", "platform") takes your privacy extremely seriously. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which it is used, and how we keep it secure.
By using the bj casino website or mobile app, you consent to the collection and processing of information as described in this Privacy Policy. If you disagree with any part of this Policy, please discontinue use of the platform and contact our support team.
1 Introduction & Scope
This Privacy Policy applies to all bj casino services and platforms, including our website, mobile app, live chat support, and email communications. It applies equally to all members accessing our platform from Bangladesh.
This Policy applies to every interaction you have on bj casino — from registration to playing games, making deposits, withdrawing funds, or contacting support. We adhere to international data protection standards and are committed to safeguarding your information.
- This Policy has been written in plain, easy-to-understand English.
- Members will be notified in advance of any changes.
- If any part of this Policy is unclear, please reach out to our support team for help.
2 What information we collect
Bj casino only collects information that is strictly necessary. We do not request excessive or unnecessary data. Below is a breakdown of the information collected by category:
| Data Type | What is collected | When it is collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Email address, mobile number | At Registration |
| Financial information | Mobile Banking/Nagad number, bank account (partial) | During Deposit/Withdrawal |
| Technical Information | IP address, device information, browser | Automatically at each session |
| Gaming Activities | Betting history, win/loss records, session duration | While playing games |
3 Purpose of Data Use
Bj casino uses the information it collects for the following purposes. Each purpose is clearly defined and is aimed solely at improving the quality of your experience:
- Account management: Managing registration, login, identity verification, and account security.
- Transaction Processing: Processing deposits and withdrawals, and maintaining transaction history.
- Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
- Legal compliance: Complying with applicable laws and regulations, and reporting to regulatory authorities.
- Service Improvement: Improving platform performance and enhancing the user experience.
- Customer support: Providing prompt and accurate resolution of your questions and complaints.
- Promotional Communications: Offers and bonus information are sent only with your consent.
- Responsible Gaming: Monitoring excessive gaming behavior to provide timely assistance.
4 Cookies policy
Bj casino's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your experience:
- Essential cookies: Used to maintain login sessions, ensure security, and support core functionality. These cannot be disabled.
- Functional cookies: For your language preferences, game settings, and personalized experience.
- Analytical Cookies: Analyzing platform usage to improve our services. Only fully anonymized data is used.
- Marketing Cookies: To show you relevant offers based on your preferences. You can turn this off at any time.
You can delete or block non-essential cookies at any time through your browser settings. Please note that doing so may limit certain platform functionality.
5 Data Sharing Policy
Bj casino never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:
- Payment Provider: Necessary financial information is shared with Mobile Banking, Nagad, or your bank to process deposits and withdrawals. These partners are also bound by strict privacy standards.
- Game Provider: Minimum necessary data for Live Casino or slots games may be shared with licensed game providers.
- Law enforcement agencies: Information may need to be disclosed to the relevant authorities pursuant to a court order or legal obligation.
- Fraud Prevention Agency: Limited data may be shared with international clearing houses to prevent money laundering or fraud.
6 Data Storage & Security
Bj casino uses the latest technology to keep your information secure. Our security infrastructure operates on the following levels:
- SSL/TLS 256-bit encryption: All communications via the website and app are encrypted.
- Secure Servers: Our servers are housed in ISO 27001 certified data centers.
- Two-Factor Authentication (2FA): An additional layer of security has been added to your account.
- Regular Security Audits: Regular penetration testing is conducted by independent third parties.
- Staff training: Only authorized personnel have access to specific data.
Data is generally retained for up to 5 years after account closure, as it may be required to meet legal obligations or resolve disputes. After this period, all data is permanently deleted.
7 Your rights
Every registered member of bj casino has the following rights regarding their personal information:
Right to Access
You may request to view the information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data where there is no legal obligation for us to retain it.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Data Portability
You may request an export of your data in a machine-readable format.
Right to object
You may object to your data being used for marketing or profiling purposes.
8 Protection of minors' data
Bj casino strictly prohibits registration and gaming by anyone under the age of 18. We do not knowingly collect any information from minors.
- Age verification is carried out at the time of registration.
- Proof of age is mandatory as part of the KYC process.
- If a minor's account is identified, it will be closed immediately and all associated data will be deleted.
- If a parent or guardian becomes aware of a child's account, please notify us immediately.
9 Policy Updates
Bj casino reserves the right to update this Privacy Policy at any time. For significant changes, however, we notify members in advance:
- You will be notified by email at least 14 days before any changes take effect.
- A notice of any changes will be displayed upon logging into the platform.
- Continued use of the service after any changes will be considered acceptance of the updated policy.
- Previous versions of the policy are archived and can be provided upon request.
The date of the latest update is always shown at the top of this page. We recommend reviewing this Policy regularly.
10 Contact & Complaints
For any questions, requests, or complaints regarding our Privacy Policy, our dedicated Privacy Team is always ready to help. You can reach us through the following channels:
- Email: [email protected]
- Live Chat: Available on the platform 24/7
- Response Time: Typically within 1–3 business days
Maximum Security
Your data is fully protected with 256-bit SSL encryption and ISO-certified servers.
No Sale of Data
Your data is never sold to any third party — that is our commitment.
Your control
View, update, or request deletion of your personal data at any time.
International standards
Bj casino operates in compliance with GDPR and international data protection regulations.
Transparent History
Your full transaction and gaming history is accessible from your account at any time.
24/7 Support
Our team is available around the clock for any privacy-related questions or concerns.